Privacy Policy

Information We Collect

We collect information to provide, improve, and protect our Service. Here's the type of information we gather:

Personal Information

When you create an account or use our Service, we may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Account credentials (username, password)
• Payment information (processed through secure third-party payment processors)
• Profile information (company name, job title)
• Communications with us (support tickets, feedback)

Usage Information

When you use our Service, we automatically collect certain information about your device and usage patterns:

• Device information (IP address, browser type, operating system)
• Log data (pages visited, time spent, referral sources)
• Location information (general location based on IP address)
• QR code scan data (time, location, device type, browser type)

QR Code Tracking Data

When someone scans a QR code that you've created using our Service, we collect:

• Scan timestamp
• General location information (city, country) of the scan
• Device type, operating system, and browser used for scanning
• Session duration and interactions after scanning

This information is linked to your QR code but is not personally identifiable to the person who scanned the code unless they voluntarily provide additional information after scanning.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Create and manage your account
• Process transactions and send transaction notifications
• Generate analytics and insights about your QR code performance
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and administrative messages
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, prevent, and address technical issues, fraud, or other illegal activities
• Customize and improve your experience with our Service

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services for us or on our behalf, such as data storage, hosting, technical services, payment processing, and analytics.
• Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of QRtrackr, our users, or others.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

QR code scan data is provided to you as the creator of the QR code in an aggregated and anonymized format through our analytics dashboard.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may retain certain information as required by law or for legitimate business purposes, such as:

• Account information is retained while your account remains active
• QR code data is retained for the lifetime of the QR code
• Analytics data is retained for up to 24 months
• Technical and usage information may be retained for up to 12 months

If you close your account, we will delete or anonymize your personal information within 30 days, except for information that we are required to retain for legal or legitimate business purposes.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to request copies of your personal information.
• Correction: You have the right to request that we correct inaccurate information about you.
• Deletion: You have the right to request that we delete your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your information in certain circumstances.
• Data Portability: You have the right to request that we transfer your information to another organization or directly to you.
• Objection: You have the right to object to processing of your personal information.

To exercise any of these rights, please contact us at privacy@trackrlabs.com. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

• Encryption of data in transit using TLS/SSL
• Secure storage of passwords using industry-standard hashing algorithms
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

Children's Privacy

Our Service is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible. If you believe that we might have any information from or about a child under 16, please contact us at privacy@trackrlabs.com.

International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our servers are located in the United States, and our service providers and partners operate around the world. This means that when we collect your information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our service providers, which require all such recipients to protect personal information originating from the EEA in accordance with European data protection laws.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. We will also notify you via email if any changes are material to how we handle your personal information.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about our Privacy Policy or data processing practices, please contact us at: